topic Re: Ordered iPad last week still waiting. in Archived Posts

Ordered iPad last week still waiting.

Grensteve — Mon, 30 Mar 2020 17:49:07 GMT

Northerner — Mon, 30 Mar 2020 20:38:49 GMT

Have you checked EE order tracking?

Thanks

Grensteve — Mon, 30 Mar 2020 20:45:41 GMT

Yes it’s says order confirmed that was on 26/03/2020.
cant understand why it’s taking so long.

Katie_B — Tue, 31 Mar 2020 08:41:48 GMT

Thanks for providing the above information

What colour and memory size did you order? I would love to see if I can find more information.

Katie 🙂

Grensteve — Tue, 31 Mar 2020 10:29:32 GMT

Hi Kate it’s an iPad Pro 12.9-inch 2020

128GB Space Grey.

Grensteve — Tue, 31 Mar 2020 10:48:05 GMT

Order number xko**********

Mod edit [please don't post personal information on the community].

Katie_B — Tue, 31 Mar 2020 10:49:03 GMT

This looks to be in stock with dispatch expected within 1 working day.

I would recommend giving us a call so our mobile care team can check your order.

Katie 🙂

Grensteve — Tue, 31 Mar 2020 11:31:23 GMT

Tried calling but unable to get through.

Katie_B — Tue, 31 Mar 2020 11:42:49 GMT

Sorry about the hold time, we are extremely busy.

I would recommend trying again later or if you wish you can continue to wait and an agent will be with you as soon as possible.

Katie 🙂