topic Why am I still not getting delivery updates for an In stock phone? in Archived Posts

Why am I still not getting delivery updates for an In stock phone?

Sarah931 — Sat, 22 Sep 2018 21:15:05 GMT

I upgraded on 20/9 to an in stock item, deliver to store, but still not received any order updates? Tried calling the store but it just goes straight to answer phone. I've got the xkn number but that doesn't bring anything up. Any suggestions?

Re: Why am I still not getting delivery updates for an In stock phone?

Northerner — Sun, 23 Sep 2018 06:33:27 GMT

Hi @Sarah931

If EE order tracker doesn't work then give CS a call on 150 and they will be able to tell you the status of your order.

Thanks

Re: Why am I still not getting delivery updates for an In stock phone?

James_B — Sun, 23 Sep 2018 07:44:24 GMT

Hi @Sarah931,

Welcome to the EE Community.

Were customer services able to locate your order?

Thanks

James

Re: Why am I still not getting delivery updates for an In stock phone?

Alley-cat123 — Mon, 30 Mar 2020 14:29:59 GMT

I ordered a new phone in feb I have still not received any details , and my local store states they have my phone in stock but no delivery details for me ... cannot get through to the call centre.

Re: Why am I still not getting delivery updates for an In stock phone?

Jon_K — Mon, 30 Mar 2020 14:38:40 GMT

Hi @Alley-cat123.

Welcome to the community.

Where did you place your order?

The best thing to do would be to contact our Customer Care team.

I'm sorry about the current wait time.

Jon

Re: Why am I still not getting delivery updates for an In stock phone?

Alley-cat123 — Mon, 30 Mar 2020 15:29:03 GMT

In store Liverpool city centre

Re: Why am I still not getting delivery updates for an In stock phone?

Katie_B — Tue, 31 Mar 2020 07:51:07 GMT

Hi there @Alley-cat123.

Thanks for confirming the above.

What phone did you order?

Was this to be delivered to your home address or an EE store?

Katie 🙂