topic Re: Problem with order? in Archived Posts

Problem with order?

Jamie6543 — Mon, 30 Mar 2020 13:13:23 GMT

Hi, I purchased an upgrade 1 week ago. I have had an email verification of EE receiving the order, but haven't had any updates since. I suspect there may be an issue, and have tried calling support, but can't get through (understandable given current climate). I have tried the live chat option also, but no luck getting connected.

Re: Problem with order?

Zahir1 — Mon, 30 Mar 2020 13:16:08 GMT

In the same boat bud. Did you get a text at all with an update tracker?

Re: Problem with order?

Jamie6543 — Mon, 30 Mar 2020 13:18:56 GMT

Hey,

Nah no text yet either and can't track with order tracking number. I'm hoping it's just a case of not having stock up to date and just waiting for manufacturers.

Re: Problem with order?

Zahir1 — Mon, 30 Mar 2020 14:05:27 GMT

I'm going to ring up again so will let you know how I get on.

Re: Problem with order?

Jamie6543 — Mon, 30 Mar 2020 15:02:04 GMT

Managed to get through. Adviser couldn't figure out what had happened with my order, but all sorted now. Glitch in the system I guess. Hope you get sorted too bud.

Re: Problem with order?

Katie_B — Mon, 30 Mar 2020 17:56:19 GMT

Thanks for coming back and letting us know @Jamie6543.

I am happy to hear this is now resolved.

Have you been able to get your order sorted @Zahir1?

Speak soon,

Katie 🙂

Re: Problem with order?

Ash95 — Mon, 30 Mar 2020 18:10:08 GMT

I believe I may also be having this issue. I ordered a upgrade saturday had a email confirming order. But nothing since, says phone is in stock on web and says that dispatch is usually a day. Just thought I may of heard something today really.

Re: Problem with order?

Katie_B — Mon, 30 Mar 2020 18:18:40 GMT

Good Evening @Ash95.

Welcome to the community.

Have you tried tracking your order using the online order tracker?

If yes, what does that report?

Speak soon,

Katie 🙂

Re: Problem with order?

Bennradford — Mon, 30 Mar 2020 18:26:35 GMT

Hi Katie

I to am having this issue, when i track my order it says Awaiting confirmation

-iPad Pro 11-inch 2020 128GB Space Grey

Re: Problem with order?

Katie_B — Mon, 30 Mar 2020 18:31:23 GMT

Hi @Bennradford.

Welcome to the community.

As soon as your order is ready, this will be updated.

Once your order is with DPD they will contact you to provide you further information.

Katie 🙂