topic iPad Pro 11” awaiting confirmation in Archived Posts

iPad Pro 11” awaiting confirmation

Bennradford — Mon, 30 Mar 2020 11:31:09 GMT

Hello,

I hope you are well in these difficult times and I apologise if I come across as impatient but I’m stuck at home with nothing to do!

Last night I ordered the iPad Pro 11” 2020 (space grey) (128 GB)

and my order is still awaiting confirmation, is there anything I can do to speed up this process?

I believe sometimes EE might want to speak with me first before sending said item out , but I’m also aware the lines are busy and EE are Prioritising customers and my problem is obviously not that important.

Re: iPad Pro 11” awaiting confirmation

Chris_B — Mon, 30 Mar 2020 12:07:31 GMT

@Bennradford If it still says awaiting confirmation you need to call EE Customer Service is as they need to speak with you about this. Your order will not progress until you do call.

Re: iPad Pro 11” awaiting confirmation

Zahir1 — Mon, 30 Mar 2020 12:45:23 GMT

I upgraded an old iPad to the same last Thursday and had a text with an order number, the page says exactly the same. Rang EE on Saturday to be told all was okay and just to await the DPD text message. Having read some other messages on here it seems at the moment the ordering isn't so smooth and I don't know what to do myself.

I understand with all that's going on, it's not the greatest concern and happy to wait but some communication would be handy.

So after speaking to EE everything seems fine and just awaiting stock however the page states it's in stock and can be delivered within 1 day!

What's happening here?

Re: iPad Pro 11” awaiting confirmation

James_B — Mon, 30 Mar 2020 14:41:31 GMT

Hi @Bennradford and @Zahir1,

Welcome to the EE Community. 🙂

Sorry, we aren't able to check the status of your orders via the community.

As soon as your orders are dispatched, you'll receive a text message from DPD with tracking details.

If we need any further information to complete your order, a member of the team will get in touch.

Thanks

James