topic Re: Order Confirmation in Archived Posts

Order Confirmation

WillP97 — Mon, 30 Mar 2020 10:42:14 GMT

Hi I order my phone upgrade on Thursday the 26th of March and have received no tracking details or confirmation that the courier has received my new phone, I understand with COVID-19 that delivery’s will be delayed but would like some update on my phone. i can confirm that I have the confirmation email for the purchase/phone upgrade and have also had the money taken from my account for the upfront cost of the phone.

Re: Order Confirmation

Leanne_T — Mon, 30 Mar 2020 13:24:47 GMT

Hi @WillP97

Thanks for coming to the community.

What phone have you ordered?

Did you place the order online or over the phone?

Speak soon 🙂

Leanne.

Re: Order Confirmation

WillP97 — Mon, 30 Mar 2020 14:01:54 GMT

Hi @Leanne_T

I ordered a black iPhone 11 128gb and I placed the order online.

Thank you,

Will

Re: Order Confirmation

Leanne_T — Mon, 30 Mar 2020 14:13:42 GMT

Hi @WillP97

Thanks for confirming this for me.

In this case, if you give our Mobile Care team a call, they will check your order for you and give you an update on the delivery.

Let me know how you get on.

Leanne.