topic Re: Payment page failure in Archived Posts

Payment page failure

papco — Mon, 23 Mar 2020 09:29:21 GMT

Keep trying to buy product on EE page today but when I get to final payments page it comes up with an error. Is EE payments down today?!

Re: Payment page failure

Leanne_T — Mon, 23 Mar 2020 11:59:09 GMT

Afternoon @papco

Thanks for coming to the community.

What product are you trying to purchase?

Also, what error message do you get?

Leanne.

Re: Payment page failure

papco — Mon, 23 Mar 2020 13:43:25 GMT

Trying to buy Mobile WiFi box, now entire shopping page down.

Re: Payment page failure

Leanne_T — Mon, 23 Mar 2020 13:47:45 GMT

Hi @papco

If you get in touch with our Mobile Care team on 150, they will be able to help you with your order.

Thanks.

Leanne.

Re: Payment page failure

papco — Mon, 30 Mar 2020 12:50:27 GMT

Hi Leanne,

Still having problems. All data is entered correctly but at the end it just says "Sorry, there has been a problem processing this request." with no explanation

Re: Payment page failure

James_B — Mon, 30 Mar 2020 12:55:57 GMT

Hi @papco,

I'm sorry you haven't been able to complete your order online.

Please contact our sales team on 0800 956 6000 for assistance.

Thanks

James