https://community.ee.co.uk/t5/Archived-Posts/phone-upgrade/m-p/875120#M303321 <P>help with an upgrade, i ordered a phone on thursday and was told 24 hours!</P><P>also this was a trade in and now after 2 emails and text you guys are telling me that if you don't receive my phone by the 10th then the contract is void and i will be liable £300 fee&nbsp;</P> Mon, 30 Mar 2020 10:38:54 GMT Alexrose84 2020-03-30T10:38:54Z https://community.ee.co.uk/t5/Archived-Posts/phone-upgrade/m-p/875120#M303321 <P>help with an upgrade, i ordered a phone on thursday and was told 24 hours!</P><P>also this was a trade in and now after 2 emails and text you guys are telling me that if you don't receive my phone by the 10th then the contract is void and i will be liable £300 fee&nbsp;</P> Mon, 30 Mar 2020 10:38:54 GMT https://community.ee.co.uk/t5/Archived-Posts/phone-upgrade/m-p/875120#M303321 Alexrose84 2020-03-30T10:38:54Z https://community.ee.co.uk/t5/Archived-Posts/phone-upgrade/m-p/875299#M303322 <P>Good Afternoon <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/379726">@Alexrose84</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome back to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>Did you receive an order number once the order was completed?</P> <P>&nbsp;</P> <P>If yes, what does the online order tracker report?</P> <P>&nbsp;</P> <P>We're temporarily extending our trade-in returns policy from 14 days to 42 to help our customers self-isolate. We are working closely with our recycle partner and will contact all affected customers.</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 30 Mar 2020 12:40:21 GMT https://community.ee.co.uk/t5/Archived-Posts/phone-upgrade/m-p/875299#M303322 Katie_B 2020-03-30T12:40:21Z