topic Re: Update on my phone upgrade in Archived Posts

Update on my phone upgrade

Toni0147 — Sat, 28 Mar 2020 12:36:34 GMT

Hi, just wondering if I can get an update on my order. I went for the Sony Xperia 1, 128gb with free speaker. I have the order confirmation, but 2 and a half days later and I am still waiting. Obviously there's a bigger thing going on but some help will be very gratefull.

Thanks

Re: Update on my phone upgrade

Northerner — Sat, 28 Mar 2020 12:38:08 GMT

Hi @Toni0147

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Update on my phone upgrade

Toni0147 — Sat, 28 Mar 2020 12:51:12 GMT

I have, order is confirmed but has been like that since Thursday morning.

Re: Update on my phone upgrade

AmyLCheek35 — Sat, 28 Mar 2020 12:57:46 GMT

I am having the same problem ordered a Samsung galaxy s20 2 days ago and still nothing . I keep getting told on here by EE when its ready to be delivered they will contact me. I get the situation but you would think they could keep us updated on our orders

Re: Update on my phone upgrade

Katie_B — Sat, 28 Mar 2020 15:55:21 GMT

Good Afternoon @Toni0147.

Thanks for coming to the community.

I have checked this device and it is showing as in stock with few remaining.

I would recommend giving us a call so we can look into the order further for you.

Katie 🙂

Re: Update on my phone upgrade

Katie_B — Sat, 28 Mar 2020 15:56:15 GMT

Hi there @AmyLCheek35.

I have responded to your other thread.

Speak soon,

Katie 🙂

Re: Update on my phone upgrade

Toni0147 — Sat, 28 Mar 2020 18:19:50 GMT

@Katie_B, I called and they had to cancel the order and re-do with same deal.

Thank yiu for your help.

Re: Update on my phone upgrade

Leanne_T — Sun, 29 Mar 2020 09:14:43 GMT

Thanks for coming back to us and letting us know @Toni0147

Hope to see you around the community in future 🙂

Leanne.