topic Upgrade online in Archived Posts

Upgrade online

Ed1105 — Sat, 28 Mar 2020 08:50:13 GMT

Hi, upgraded online and for to the end and it said online store unavailable but I have still received an email confirmation through for the upgrade order. Anyone else seen this and how can I check the order has been placed for definite?

thanks.

Re: Upgrade online

Leanne_T — Sat, 28 Mar 2020 11:28:15 GMT

Morning @Ed1105

Thanks for coming to the community.

Did you get an order number on the email?

If so, can you enter this into the order tracker online and let me know what this says?

Thanks 🙂

Leanne.

Re: Upgrade online

Ed1105 — Sat, 28 Mar 2020 12:25:01 GMT

Hi Leanne,

Says “sorry order details not available right now”.

If it helps my order number is ********

Thanks
Ed

[MOD EDIT; Please don't post personal details on the forum]

Re: Upgrade online

Leanne_T — Sat, 28 Mar 2020 12:23:42 GMT

Hi there @Ed1105

Thanks for coming back to me.

Sorry I have no account access to check the order for you.

If you speak to our Mobile Care team on 150, they will check this for you and give you an update.

Thanks.

Leanne.