topic Re: Accessories order in Archived Posts

Accessories order

Shaylp — Fri, 27 Mar 2020 14:43:37 GMT

Yesterday I ordered an accessory to be added to my monthly bill received my email to say it's gone through but still no confirmation email or text and I usually get that within a few hours of ordering where do I go from here as my bill is due out soon and I dont want it to be added to my bill without me having the goods?

Re: Accessories order

Jon_K — Fri, 27 Mar 2020 17:24:54 GMT

Hi @Shaylp.

Welcome to the community.

You'll get a text form DPD on the morning of your delivery.

Your accessory won't be added on your bill until it's been dispatched.

Jon

Re: Accessories order

Shaylp — Fri, 27 Mar 2020 18:52:26 GMT

Thank you, yes I understand that but curious as when it will be as it's usually same day and arrives next day I'd rather go and buy it, only ordered it as said will receive next day dont want to be waiting days and having to cancel.

Thank you

Re: Accessories order

Leanne_T — Sat, 28 Mar 2020 08:39:28 GMT

Hi there @Shaylp

Thanks for coming back to us.

Which accessory did you order from us?

Speak soon 🙂

Leanne.

Re: Accessories order

Shaylp — Sat, 28 Mar 2020 10:17:36 GMT

Hi Leanne,

I ordered the xbox bundle... have rang customer service but no luck on it as she couldn't access what she needed to.

Thank you

Re: Accessories order

Leanne_T — Sat, 28 Mar 2020 10:29:01 GMT

Hi @Shaylp

Thanks for coming back to me.

Was there a reason our Mobile Care team could not access the details for you?

Thanks.

Leanne.

Re: Accessories order

Shaylp — Sat, 28 Mar 2020 10:32:37 GMT

Hi Leanne,

Yes she said she couldn't access the part online that she needed to and the other team for that department wasnt open by the time we got through, I will try ringing back again see if any more joy.

Thank you

Re: Accessories order

Leanne_T — Sat, 28 Mar 2020 10:35:55 GMT

Let me know how you get on @Shaylp

Thanks.

Leanne.

Re: Accessories order

Shaylp — Sat, 28 Mar 2020 10:38:58 GMT

Thank you Leanne,

I sure will I hope I get some kind of luck today

Thank you.

Re: Accessories order

Leanne_T — Sat, 28 Mar 2020 10:59:27 GMT

No problem @Shaylp 🙂

Speak soon.

Leanne.