topic Re: Delivery of new phone in Archived Posts

Delivery of new phone

AmyLCheek35 — Fri, 27 Mar 2020 12:41:35 GMT

My name is Amy Cheek and I ordered a samsung Galaxy S20 which they said was in stock .I had an email say they are usually dispatched within a day but have received no emails or updates. Customer services is extremely busy and EE are not being very helpful

Re: Delivery of new phone

Kev120498 — Fri, 27 Mar 2020 13:21:09 GMT

Join the club said in stock and should be delivered with 2 days but nothing on the progress of my order.

Re: Delivery of new phone

Katie_B — Fri, 27 Mar 2020 15:19:17 GMT

Good Afternoon @AmyLCheek35 and @Kev120498.

Welcome to the EE Community.

I am sorry to hear you have not yet received your device.

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.

As soon as your order has been dispatched, you will receive notification from DPD.

Thanks,

Katie 🙂

Re: Delivery of new phone

CallorFold — Fri, 27 Mar 2020 15:22:49 GMT

Same thing here. Ordered an S20 (contract upgrade) on Tuesday 24th March.

Recieved the email stating order placed, phone was in stock, likely dispatched within 1 day. Heard nothing since.

Totally appreciative of the current situation and delays, but an email would've been nice with at least some information, even if it just told me the order would be delayed.

Re: Delivery of new phone

AmyLCheek35 — Fri, 27 Mar 2020 15:27:12 GMT

I can appreciate the current situation but I have had no emails about it being delayed and have no idea when it will turn up. This seems to be a problem for a number of people on here