topic Re: Upgrade in Archived Posts

Upgrade

WitchThorn24 — Tue, 24 Mar 2020 15:33:30 GMT

Hi,

I upgraded last night but have only had the email confirming my order is being processed. The phone shows as in stock and normally dispatched within 1 day. My ee account is still giving an option for early upgrade and i've not had another text or email. How long do ee usually take to process orders and give updates?

Re: Upgrade

Jon_K — Tue, 24 Mar 2020 17:00:28 GMT

Hi @WitchThorn24.

Welcome to the community.

You can track your order using our online order tracker, where you will be able to see any progress.

You will get a text from DPD when your phone is out for delivery.

Jon

Re: Upgrade

WitchThorn24 — Tue, 24 Mar 2020 17:07:36 GMT

Won't let me use the order number to track. Says "Sorry, we can't show your order details right now"

Re: Upgrade

Jon_K — Tue, 24 Mar 2020 17:47:19 GMT

Thanks @WitchThorn24.

Could you try downloading the DPD app and tracking your order that way?

Jon

Re: Upgrade

WitchThorn24 — Tue, 24 Mar 2020 17:53:36 GMT

I've literally only had an email from ee saying the order is being processed from right after i ordered it. Nothing else. Not a confirmation from dpd or anything further from ee.

Re: Upgrade

Jon_K — Tue, 24 Mar 2020 18:08:20 GMT

Thanks @WitchThorn24.

You'll get a text from DPD on the morning of your delivery.

The only other ways to track it would be downloading their app at this point to see if they ave received your phone.

Jon

Re: Upgrade

WitchThorn24 — Tue, 24 Mar 2020 18:12:01 GMT

So i wont get any further contact from ee to confirm the order has been processed or anything?

Do ee do further credit checks for upgrades?

Re: Upgrade

Jon_K — Tue, 24 Mar 2020 18:15:29 GMT

Not until you've had a text from DPD, @WitchThorn24.

No, not for upgrades, but credit check would be ran for new lines or additional lines.

Jon

Re: Upgrade

WitchThorn24 — Tue, 24 Mar 2020 18:19:19 GMT

As it said it was in stock and usually dispatched within 1 day it should be tomorrow i should hear from them then?

Re: Upgrade

Jon_K — Tue, 24 Mar 2020 18:25:45 GMT

It's likely that you will hear something tomorrow in that case, @WitchThorn24.

If you don't hear anything tomorrow, then it will be with you as soon as possible.

Jon

Re: Upgrade

WitchThorn24 — Wed, 25 Mar 2020 08:13:15 GMT

I phoned ee this morning, the order still hadn't been processed so the lady has put the order through herself and it should be here tomorrow.

Re: Upgrade

Jon_K — Wed, 25 Mar 2020 11:29:18 GMT

Thanks for letting us know, @WitchThorn24.

Let us know when your order arrives 🙂

Jon