topic Re: New phn in Archived Posts

New phn

Chrisa2 — Tue, 24 Mar 2020 10:03:58 GMT

Hi I ordered a new phn on Sunday night was told it would be hear yesterday not came have no tracking number have email from ee telling me about order but still nothing from dpd and its been 24hrs

Re: New phn

ratbag69 — Tue, 24 Mar 2020 10:24:04 GMT

This is exactly the same as me. I ordered mine Saturday and was told would be here yesterday. I cant track it and had no text from DPD or anything.

Re: New phn

Nathan84 — Tue, 24 Mar 2020 10:56:00 GMT

I'm in the same boat, but with everything going on I wouldn't expect anything soon. Although I did have this issue last time I upgraded, these are special circumstances.

Re: New phn

Chrisa2 — Tue, 24 Mar 2020 11:02:34 GMT

Yeh I understand but had issues with delivery before but not even a txt or
email letting people know whats
going on

Re: New phn

Katie_B — Tue, 24 Mar 2020 13:11:01 GMT

Good Afternoon all,

Welcome to the EE Community.

DPD is currently still operating deliveries, as soon as your phone has been processed and is ready for delivery you will be notified.

What shows when you track your order with your order number using our online tracker?

Speak soon,

Katie 🙂

Re: New phn

Nathan84 — Wed, 25 Mar 2020 10:24:08 GMT

Hi,

I got the confirmation email with xko order number, when I entered it into the tracker field a prompt says "we cant find your order"

I know i had the same issue last time I renewed my contract.

Thanks

Re: New phn

Katie_B — Wed, 25 Mar 2020 10:29:06 GMT

Hi there @Nathan84.

Thanks for getting back to us.

I am sorry to hear that you are unable to find your order.

I would recommend speaking with our customer care team to ensure everything is as it should be with your order.

After this, you will then receive notification from DPD when your order is ready for delivery.

Finger's crossed it's not much longer.

Katie 🙂