topic Re: S20 ultra 5g in Archived Posts

S20 ultra 5g

Loki1 — Fri, 20 Mar 2020 20:37:20 GMT

Hi,

I was due an upgrade 9th of last month, went to shop & ordered a note 10 plus. It never arrived so i rang ee. They said no stock due to new release of s20. I cancled order. Placed a pre ordered for Samsung Galaxy s20 ultra 5g on Friday 13th. Ive received a confirmation text with tracking link. I've downloaded dpd app but when i try to track it all it says is error ?

Can anyone please shed some light on delivery as I'm very disappointed.

Re: S20 ultra 5g

Chris_B — Fri, 20 Mar 2020 21:04:24 GMT

@Loki1 if you received tracking information and you’re having issues with the DPD app I recommend you calling customer services to check that the tracking number is correct

Re: S20 ultra 5g

Christopher_G — Sat, 21 Mar 2020 09:12:03 GMT

Hi @Loki1

Have you spoken to our Mobile Care team yet? They'll be able to confirm your order.

Chris

Re: S20 ultra 5g

Nikk2020 — Wed, 25 Mar 2020 06:49:22 GMT

I ordered mine 2 weeks ago had an update saying it was on track on the 20th and nothing since, it was supposed to be being delivered to my local store but now all the stores are closed, can somebody please tell me whats going to happen now?

Re: S20 ultra 5g

Chris_B — Wed, 25 Mar 2020 07:16:02 GMT

@Nikk2020 You’ll need to call customer services about this.

Re: S20 ultra 5g

Leanne_T — Wed, 25 Mar 2020 08:18:29 GMT

Morning @Nikk2020

Thanks for coming here.

If you give our Mobile Care team a call on 150, they will be able to get your order looked into and help you with the delivery.

Let me know how you get on.

Leanne.