topic Re: S20+ delivery in Archived Posts

S20+ delivery

Thehoff — Tue, 10 Mar 2020 21:09:23 GMT

Pre ordered my Samsung s20+ 12th feb confirmed email by ee with order ref but have had no follow up messages or emails since,yet some saying may have had early delivery for the 10th?

Re: S20+ delivery

Katie_B — Wed, 11 Mar 2020 09:02:49 GMT

Good Morning @Thehoff.

Thanks for ordering with us and welcome to the EE Community.

Since your post, last night have you received notification regarding your new device?

Katie 🙂

Re: S20+ delivery

maggie-star — Wed, 11 Mar 2020 09:10:03 GMT

I'm having the same issue, I received a text to say possible early delivery of the 10th march and I haven't had any updates to tell me if it's in store.

Re: S20+ delivery

Katie_B — Wed, 11 Mar 2020 09:14:33 GMT

Good Morning @maggie-star.

As soon as your device is ready for collection the store will notify you.

Finger's crossed it's not much longer,

Katie 🙂

Re: S20+ delivery

Thehoff — Wed, 11 Mar 2020 09:37:25 GMT

Just checked ordertracker,still saying

Sorry, we can't show your order details right now,

Also being delivered to my home.

Re: S20+ delivery

Katie_B — Wed, 11 Mar 2020 09:41:37 GMT

Hi @Thehoff.

I would recommend giving us a call so our mobile care team can look into this for you.

Please keep us updated with how you get on,

Katie 🙂

Re: S20+ delivery

Thehoff — Wed, 11 Mar 2020 13:00:52 GMT

Phoned upgrade team, apparently I was sent an email about my trade in phone which I may have not received,cant find email about this..?

But now all sorted and honoured original offer and hopefully my new phone will be delivered friday.

Re: S20+ delivery

Katie_B — Wed, 11 Mar 2020 13:03:36 GMT

That's great to hear @Thehoff.

Have a great day and thanks for keeping us updated,

Katie 🙂

Re: S20+ delivery

maggie-star — Thu, 12 Mar 2020 11:56:29 GMT

I ended up going into the store and my phone as been delivered on the 10th but there system was only updated mid day on 11th. They said I should have received a text before coming into store- never received it but was able to pick up my phone.

As a note maybe someone should investigate the systems...

Re: S20+ delivery

Parsnip30 — Sat, 21 Mar 2020 04:13:06 GMT

I also pre-ordered my Samsung S20+ on the 5th March & I've received no communication as to where my new phone is in the process. I'm concerned if we go into lockdown that I will not be able to obtain my new phone or access the data transfer service. Any news on what the waiting/delay time is until my device arrives in store?

Thanks

Re: S20+ delivery

Christopher_G — Sat, 21 Mar 2020 08:40:12 GMT

Hi @Parsnip30

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.

If you're worried about your order, I recommend speaking to our Mobile Care team who can check your account.

Thanks for your patience so far.

Chris