topic Where is my phone? upgraded phone/contract over the phone in Archived Posts

Where is my phone? upgraded phone/contract over the phone

sh29 — Fri, 20 Mar 2020 11:05:47 GMT

Hello,

My phone stopped working yesterday so I called EE, we tried everything but couldn't bring it back.

I upgraded my phone/contract over the phone and was told I would receive the phone the next day (today).

I asked to be sent email confirmation of the upgrade/contract change and tracking for the phone delivery - but I haven't received anything.

Please could you help on this one? I'd like an email to confirm the upgrade in phone and contract and also tracking number so I can track the phone.

Thanks,

Leanne_T — Fri, 20 Mar 2020 12:18:30 GMT

Hi there @sh29

Welcome to the community.

Have you checked your email's junk/spam folders just in case the email has ended up in there?

If this is not showing, give our Mobile Care team a call they will be able to check the order for you and send you the details 🙂

Let me know how you get on.

Leanne.

sh29 — Fri, 20 Mar 2020 13:39:21 GMT

Hi,

I didn't receive any emails but the phone has arrived.

Please can you still send through email confirmation of phone purchase and contract upgrade?

thanks,

Leanne_T — Fri, 20 Mar 2020 13:44:33 GMT

Glad your phone has arrived @sh29

Sorry we have no account access on the community.

If you speak to our Mobile Care team on 150, they will get this sorted for you.

Leanne 🙂