topic Re: Chat and phone in Archived Posts

Chat and phone

Chris23Tindall — Tue, 17 Mar 2020 20:05:24 GMT

Has anyone else had problems with live chat and phone tonight. Was told my s20 ultra would be delivered on the 10th then that changed to 13th. 13th came and was told I would get it between 13th and 18th. And i have been cut off four times on chat and three times on phone

Re: Chat and phone

Chris_B — Tue, 17 Mar 2020 20:19:42 GMT

@Chris23Tindall You’ll be notified when the device will be delivered to you by DPD and until you get that notification do expect to get it at anytime. Samsung don’t have that device is stock themselves so don’t expect EE to have any just yet.

Re: Chat and phone

Christopher_G — Wed, 18 Mar 2020 08:02:02 GMT

Hi @Chris23Tindall

Welcome to the community.

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.

Thank you for your patience so far.

Chris