topic Re: S20 ultra stock delayed? in Archived Posts

S20 ultra stock delayed?

Arcon — Tue, 17 Mar 2020 13:57:34 GMT

Preordered an upgrade to the S20 ultra through my local store and was told it could be collected from the 13th. Went in on the 14th and it wasn't in stock.

Is it in stock/ is there a way for me to know when it will be?

I ordered it at Southampton westquey in store

Re: S20 ultra stock delayed?

Arcon — Tue, 17 Mar 2020 14:00:40 GMT

Just to add. I placed the order on the 29th of February

Re: S20 ultra stock delayed?

Chris_B — Tue, 17 Mar 2020 14:12:03 GMT

@Arcon The store will contact you when it’s ready for collection. The preorders outstripped the amount that EE got from Samsung. Unfortunately you’ll have to wait till the store contact you. As you pre-ordered any devices that the store have in stock will be allocated to you or others who ordered before you. The store can not have stock if pre-orders haven’t been completed first.

Re: S20 ultra stock delayed?

Schockwave — Tue, 17 Mar 2020 14:16:21 GMT

Just to add to what @Chris_B has written, due to the coronavirus epidemic, stocks could be low, and so there may be a delay, as they are made, at least in part, in China where this disease originated, so you will need to be patient, unfortunately.

Re: S20 ultra stock delayed?

Leanne_T — Tue, 17 Mar 2020 15:07:36 GMT

Hi there @Arcon

Welcome to the community.

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.

The store will contact you when your phone is ready to be collected.

Thanks.

Leanne.