topic Re: No updated information in Archived Posts

No updated information

Catherine456 — Mon, 16 Mar 2020 07:30:52 GMT

I place 2 upgrade orders online on the 14th and I have received the "We have you order" email that states it being processed. It said a text should be coming shortly and confirmation of delivery date email but I have yet to receive anything

Re: No updated information

Chris_B — Mon, 16 Mar 2020 07:36:25 GMT

@Catherine456 In that case give customer services a call.

Re: No updated information

Jon_K — Mon, 16 Mar 2020 09:43:26 GMT

Hi @Catherine456.

Welcome to the community.

As @Chris_B has mentioned, you'd be best contacting our Customer Care team about this.

They will be able to access your account and provide you with an update.

Jon

Re: No updated information

Catherine456 — Mon, 16 Mar 2020 10:16:02 GMT

Thank you for the reply. It has now been sorted.

Re: No updated information

Jon_K — Mon, 16 Mar 2020 11:06:25 GMT

Thanks for letting us know, @Catherine456 🙂