topic Re: How long do out of stock orders take ? in Archived Posts

How long do out of stock orders take ?

Pemma231 — Sat, 14 Mar 2020 15:35:08 GMT

It sounds like a silly question, However I ordered the New Motorola Razr 14 days ago, when it was out of stock. on the 8th I got an On track text but apart from that I've not heard anything

But on the page It says will be delivered up to 14 days to you or a local EE store.

Re: How long do out of stock orders take ?

Northerner — Sat, 14 Mar 2020 18:57:20 GMT

Hi @Pemma231

Until EE receive stock they cannot fulfill your order. Currently shipping goods around the world is going to take longer than normal.

Thanks

Re: How long do out of stock orders take ?

Pemma231 — Sat, 14 Mar 2020 18:59:36 GMT

Yeah because of current events, I'd assume It would take longer. Just wondering how long really.

It is a contract, So I assume I will get charged even if I don't have the phone ?

Re: How long do out of stock orders take ?

Christopher_G — Sun, 15 Mar 2020 09:07:58 GMT

Hi @Pemma231

Welcome to the community and thanks for ordering. 🙂

Is it a new connection or an upgrade?

Chris

Re: How long do out of stock orders take ?

Pemma231 — Sun, 15 Mar 2020 11:47:27 GMT

Hello @Christopher_G !

This is a new connection. My first contract phone as I'm not usually into that sort of thing.

But the phone caught my eye.

So yes, I am a completely new customer!

Re: How long do out of stock orders take ?

Christopher_G — Sun, 15 Mar 2020 11:56:48 GMT

Ah that's brilliant to hear, @Pemma231. It is fantastic phone, I bet you're really excited to get your hands on it:)

The good news is that the contract won't start until the phone is dispatched to you.

Our delviery company, DPD, will be in contact with you before the phone is delivered to the store.

Let us know what you think of it when it arrives. 🙂

Chris

Re: How long do out of stock orders take ?

Pemma231 — Sun, 15 Mar 2020 12:16:41 GMT

Yeah, so I just have to wait a little longer. Which isn't a problem, just wanted to know the general gist of the situation.

But yeah the phone looks great and I am indeed quite excited to get my hands on it and be able to hang up on people by the good old flip haha.

Thank you for your help @Christopher_G