topic Re: Upgrade Order in Archived Posts

Upgrade Order

anthonyk — Tue, 03 Mar 2020 08:55:39 GMT

Placed an order on Friday for an upgrade and received and email and xko reference number. I have since tried to track the order but am unable to with these details and I have no idea about the status of the order.

Has anyone else had similar issues or is there a way to track with these details?

Re: Upgrade Order

Chris_B — Tue, 03 Mar 2020 10:45:31 GMT

@anthonyk The XKO number is just an order number not a tracking number. Once a device is allocated to you you’ll receive a tracking number.

Re: Upgrade Order

anthonyk — Tue, 03 Mar 2020 10:57:25 GMT

If the item is in stock and states dispatch within a week, should the device have been allocated already?

Re: Upgrade Order

Katie_B — Tue, 03 Mar 2020 13:15:47 GMT

Good Afternoon @anthonyk.

The device will be allocated the day before delivery.

Once dispatched you will receive text message notification with full delivery information.

Katie 🙂