topic Re: No confirmation email or DPD text in Archived Posts

No confirmation email or DPD text

StephEwer — Mon, 02 Mar 2020 14:57:38 GMT

I upgraded both mine and my partners phone on Friday, was told delivery would be Monday but have had no confirmation email for my upgrade nor any texts from DPD, my phone should have been here today and my partner has been going without a phone since Thursday!

Re: No confirmation email or DPD text

Profile closed — Mon, 02 Mar 2020 16:35:43 GMT

Hi @StephEwer

Welcome to the EE Community,

If you give customer services a call on freephone 0800 317 720 it will get you straight through to someone without any options and they will be able to check your order history and advise what is happening.

Thanks,

David.

Re: No confirmation email or DPD text

StephEwer — Mon, 02 Mar 2020 16:37:23 GMT

The person on the phone told me they have none in stock and I could be waiting all week however the customer service agents I spoke to earlier told me DPD have picked up my parcel and will deliver it within 24 hours. Which advice do I listen to?

Re: No confirmation email or DPD text

Profile closed — Mon, 02 Mar 2020 16:41:52 GMT

@StephEwer if you log into MyEE have your plan changed yet ? if it has then it would mean it's on it's way out.

Customer services have up to date information here on the community there is no account access.

Re: No confirmation email or DPD text

StephEwer — Mon, 02 Mar 2020 16:43:28 GMT

When I click plan and add-ons it says the information is unavailable.

Re: No confirmation email or DPD text

James_B — Mon, 02 Mar 2020 17:39:57 GMT

Hi @StephEwer,

Welcome to the EE Community. 🙂

Which phone did you order?

If your phone has been collected by DPD, you should receive a text message before 8pm with tracking information.

Thanks

James

Re: No confirmation email or DPD text

StephEwer — Mon, 02 Mar 2020 17:41:05 GMT

It was 2 Iphone XS’s

Re: No confirmation email or DPD text

James_B — Mon, 02 Mar 2020 18:36:20 GMT

Thanks for confirming @StephEwer

If you don't receive a text from DPD this evening, please get in touch with Customer Care so we can take another look at your order.

James