https://community.ee.co.uk/t5/Archived-Posts/Enjoy/m-p/864979#M302898 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/736851">@wonchop</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear you had a problem with the phone, but glad to hear that our Mobile Care team were able to sort this out for you.</P> <P>&nbsp;</P> <P>Chris <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 02 Mar 2020 08:27:59 GMT Christopher_G 2020-03-02T08:27:59Z https://community.ee.co.uk/t5/Archived-Posts/Enjoy/m-p/864946#M302897 <P>Please beware that after having a brand new phone delivered by Enjoy when my wife opened it up the phone turns out to be pre used with a password and no battery charge i feel that this outsourcing company are trying to offer you a new phone but unless you check the box that was not sealed and the inspect the phone you may not be aware that this is not a new phone after a 45 minute conversation with EE they agreed to replace for a brand new phone delivered directly from EE</P><P>Buyer Be aware&nbsp;</P> Sun, 01 Mar 2020 21:11:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Enjoy/m-p/864946#M302897 wonchop 2020-03-01T21:11:51Z https://community.ee.co.uk/t5/Archived-Posts/Enjoy/m-p/864979#M302898 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/736851">@wonchop</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear you had a problem with the phone, but glad to hear that our Mobile Care team were able to sort this out for you.</P> <P>&nbsp;</P> <P>Chris <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 02 Mar 2020 08:27:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Enjoy/m-p/864979#M302898 Christopher_G 2020-03-02T08:27:59Z