topic Re: Order tracking in Archived Posts

Order tracking

RKimber — Sun, 01 Mar 2020 13:15:03 GMT

I ordered an upgrade on 28 Feb. I've had an email acknowledgement of the order, but I am unable to track the order.

When I enter the order number on the website page it gives an error saying that it can't provide the information.

I have had no text messages either.

How do I find out what is happening?

James_B — Sun, 01 Mar 2020 15:30:06 GMT

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with tracking details the day before your phone is due to be delivered.

DPD send out delivery confirmation texts up to 8pm.

Hope this helps.

James

RKimber — Sun, 01 Mar 2020 15:39:44 GMT

So the EE tracking webpage is worthless?

James_B — Sun, 01 Mar 2020 15:45:58 GMT

You should be able to track your order with EE once it has been processed.

Thanks

James

RKimber — Sun, 01 Mar 2020 16:37:31 GMT

The email said "Your order’s on its way". It's not clear, given the absence of information, what that means.

The other puzzle is that when I login to EE I'm told that I'm eligible for an upgrade, which suggests the upgrade transaction hasn't been accepted

Christopher_G — Mon, 02 Mar 2020 08:16:07 GMT

If you're worried about your order, I recommend speaking to our Mobile Care team.

They have access to your account and will be able to check it for you.

Chris