https://community.ee.co.uk/t5/Archived-Posts/Upgrade-no-dispatch-email/m-p/864809#M302886 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I upgraded my phone on the 28th Feb and received confirmation. I contacted customer services because I hadn’t received a dispatch email and they said wait more than 24 hours. However it’s been over 24 hours and I still haven’t received any further information. Can someone please help? The money has gone from my account.&nbsp;</P> Sun, 01 Mar 2020 07:47:27 GMT Han22 2020-03-01T07:47:27Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-no-dispatch-email/m-p/864809#M302886 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I upgraded my phone on the 28th Feb and received confirmation. I contacted customer services because I hadn’t received a dispatch email and they said wait more than 24 hours. However it’s been over 24 hours and I still haven’t received any further information. Can someone please help? The money has gone from my account.&nbsp;</P> Sun, 01 Mar 2020 07:47:27 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-no-dispatch-email/m-p/864809#M302886 Han22 2020-03-01T07:47:27Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-no-dispatch-email/m-p/864818#M302887 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/736446">@Han22</a>&nbsp; &nbsp;You’ll need to call customer services about this as it’s an account related issue. &nbsp; And you’ll only get the notification if a device has been allocated to you and that can be sent out to you.&nbsp;</P> Sun, 01 Mar 2020 08:49:56 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-no-dispatch-email/m-p/864818#M302887 Chris_B 2020-03-01T08:49:56Z