topic Re: Question about my recent upgrade in Archived Posts

Question about my recent upgrade

siandrake — Tue, 25 Feb 2020 18:58:58 GMT

Hello, I have 2 phones on my account as one belongs to my son. He was due an upgrade which we did at the weekend, a new phone has arrived with a new sim card. can I please check that the upgrade is for the mobile number ending 1083.

Also i wanted the greater data option at £30 a month instead of £28, when on the website I noticed that this was on the devise ending 4994, i did not complete the purchase but i have been given the extra data which I do not need.

Can you please check as the website in not clear.

Thanks

Sian Foster

Re: Question about my recent upgrade

XRaySpeX — Tue, 25 Feb 2020 19:01:19 GMT

This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: Question about my recent upgrade

Christopher_G — Wed, 26 Feb 2020 08:27:39 GMT

HI @siandrake

Welcome to the community. 🙂

Our Mobile Care team have access to your account and will be able to check this for you and look into it further.

Let us know how you get on.

Chris