topic Cancelled upgrade - refund for phone cost in Archived Posts

Cancelled upgrade - refund for phone cost

shipikin — Mon, 24 Feb 2020 18:48:07 GMT

Hi all - was wondering if anyone could help with this please?

I did my upgrade and paid £50 phone cost earlier this month and the phone was out of stock. I changed my mind today and went onto live chat - they cancelled my upgrade. I've just put through a new upgrade with a different phone instead. Will my £50 phone cost for the cancelled upgrade be automatically refunded? I didn't think of it until I was paying the £70 phone cost for the upgrade I've just done tonight and can't find the chat bubble to ask again.

If anyone has any information I'd be much obliged!

Re: Cancelled upgrade - refund for phone cost

Chris_B — Mon, 24 Feb 2020 20:01:02 GMT

@shipikin It should be refunded but call customer services and speak with someone as it’s much quicker to sort this out.

Re: Cancelled upgrade - refund for phone cost

Christopher_G — Tue, 25 Feb 2020 08:31:28 GMT

Hi @shipikin

Welcome to the community.

The payment should be credited to your EE account within 5 days of the return.

Our Mobile Care team will be able to give information on whether it will be/has been deducted from your EE account balance or refunded to the card you paid with.

Chris