topic Re: Error trying to upgrade in Archived Posts

Error trying to upgrade

Jim81 — Sat, 22 Feb 2020 22:16:55 GMT

Hi, I've been trying to do an early upgrade, but it keeps giving me the error message:
"sorry there has been a problem processing this request".

Not sure why it's doing that or how to fix it. I've tried on my phone and a desktop browser and I get the same error. I tried re-entering the address and payment details and they're correct. Any ideas?

Re: Error trying to upgrade

Chris_B — Sun, 23 Feb 2020 09:42:27 GMT

@Jim81 Try calling customer services. They might even offer you a better deal if you ask.

Re: Error trying to upgrade

Leanne_T — Sun, 23 Feb 2020 10:11:28 GMT

Morning @Jim81

Thanks for coming to the community 🙂

That is great advice from @Chris_B if you call us on 150, we will be able to get your My EE account looked into and help you with your upgrade 🙂

Let us know how you get on.

Leanne.

Re: Error trying to upgrade

Jim81 — Sun, 23 Feb 2020 21:36:41 GMT

Yeah I really don't like making phone calls. I realise the irony of that given that I'm trying to buy a new phone. But I was hoping to get in touch with customer services by email or live chat.

Re: Error trying to upgrade

James_B — Mon, 24 Feb 2020 08:58:03 GMT

Hi @Jim81,

If you login to your My EE account and visit the online shop you should see an option to chat with the team pop up.

Hope this helps.

James