topic Re: No contact regarding engineer help in Archived Posts

No contact regarding engineer help

Sammie2020 — Sun, 16 Feb 2020 21:43:55 GMT

I’ve got an engineer booked to install a camera tomorrow, however I’ve had absolutely no contact from the engineer as detailed. I have taken the day of work so loosing a days wages. Was hoping for some help on how I find out how to make contact to ensure they are coming out and a rough time ?

I'm wondering what time tomorrow the engineer will be arriving to install my camera? I've taken the day off work but ideally would like to know a rough time.

Camera (wired) booking number:

Re: No contact regarding engineer help

XRaySpeX — Mon, 17 Feb 2020 00:18:30 GMT

@Sammie2020 : If it's what I think it is it'll be a Hive eng. Doesn't your order give you any info about him? Otherwise you'll need to phone EE in the A.M. & enquire.

Re: No contact regarding engineer help

Sammie2020 — Mon, 17 Feb 2020 10:36:15 GMT

After booking a slot for today I had an email confirming but it said the engineer will contact me within 24 hours before. And I’ve had no contact. Tried to search for a telephone number and can’t find anything

Re: No contact regarding engineer help

Leanne_T — Mon, 17 Feb 2020 10:53:58 GMT

Hi there @Sammie2020

Thanks for coming to the community.

If you give our Mobile Care team a call on 150 or 0800 079 8586, they will be able to help you with your appointment.

Leanne.

Re: No contact regarding engineer help

Sammie2020 — Mon, 17 Feb 2020 11:28:36 GMT

Thank you I will call that number now

Re: No contact regarding engineer help

Leanne_T — Mon, 17 Feb 2020 11:49:17 GMT

No problem @Sammie2020

Let us know how you get on 🙂

Leanne.

Re: No contact regarding engineer help

Sammie2020 — Mon, 17 Feb 2020 12:10:43 GMT

Still struggling

ee gave me a number to call as they couldn’t assist with locating the engineer times etc

called that number and still on the phone getting transferred from dept to dept and now again on hold 👎

Re: No contact regarding engineer help

Leanne_T — Thu, 20 Feb 2020 08:27:38 GMT

Morning @Sammie2020

Did you get this sorted?

Is your camera now all set up?

Leanne 🙂

Re: No contact regarding engineer help

Sammie2020 — Thu, 20 Feb 2020 11:49:05 GMT

No still not and still waiting on a call back from EE

not happy it’s now 4 days

Re: No contact regarding engineer help

James_B — Thu, 20 Feb 2020 12:33:55 GMT

Hi @Sammie2020,

I've sent you a private message.

Thanks 🙂

James

Re: No contact regarding engineer help

Sammie2020 — Thu, 20 Feb 2020 12:37:42 GMT

Have sent message

Re: No contact regarding engineer help

James_B — Thu, 20 Feb 2020 14:40:17 GMT

Thanks @Sammie2020

I'll get back to you as soon as possible.

James