topic Re: Do live chat people actually know what they're talking about in Archived Posts

Do live chat people actually know what they're talking about

Kdonna — Sun, 16 Feb 2020 22:16:44 GMT

..... ..was checking on my upgrade ... Was told yes all was fine with my upgrade to s20 ultra and would be with me in 7 working days !!!!! I pointed out handset not realised till 13th he agreed but said I would be getting mine quicker lol... . So now I am pretty sure live chat is waste of time..... In past has been brilliant

Re: Do live chat people actually know what they're talking about

Northerner — Mon, 17 Feb 2020 07:32:15 GMT

Hi @Kdonna

Pre orders are normally delivered before the release date as that’s one of the benefits or pre ordering (subject to stock) I've ordered mine via Samsung and hope to receive it early.

Don’t forget to order your free buds+ via the Samsung app on the phone when you receive your device.

Thanks,

Re: Do live chat people actually know what they're talking about

Kdonna — Mon, 17 Feb 2020 08:09:53 GMT

But probably going to be 13th. Release day?

Re: Do live chat people actually know what they're talking about

James_B — Mon, 17 Feb 2020 10:26:26 GMT

Hi @Kdonna,

Welcome to the EE Community. 🙂

The soonest you can expect to receive your new phone will be on launch day, 13 March 2020.

Thanks

James