topic Online order tracking in Archived Posts

Online order tracking

Kdonna — Sat, 15 Feb 2020 17:15:23 GMT

Placed order for upgrade Samsung S20 ultra on 11th .. .Got order confirmation . .Spoke to someone via chat on 12th and order was confirmed . .. But when I put tracking info on comescomes it with nothing ....

Re: Online order tracking

Chris_B — Sat, 15 Feb 2020 19:10:29 GMT

@Kdonna did you receive a tracking number or a XKN/XKO number XK numbers are not tracking numbers they just order numbers.

Re: Online order tracking

Kdonna — Sat, 15 Feb 2020 19:11:04 GMT

Showing when I try to track using details.... .Does the tracking not work until phones are In stock etc

Re: Online order tracking

Chris_B — Sat, 15 Feb 2020 19:17:21 GMT

@Kdonna tracking works once a device has been allocated to you if you have a tracking number, then it will show you tracking. If you’re having issues with tracking the device call customer services. Just to add you get a text from DPD when you will receive the device and this will be the day before.

Re: Online order tracking

Kdonna — Sat, 15 Feb 2020 19:17:31 GMT

Yes got xkn no

Received xkn with order confirmation ... Spoke so someone on chat who confirmed details of trade in etc confirmed delivery on 13th

Put xkn no in and get this msg

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Re: Online order tracking

Christopher_G — Sun, 16 Feb 2020 08:05:27 GMT

Hi @Kdonna

Welcome to the community. 🙂

DPD will send you a message when your phone is ready to be delivered.

If you're worried that the order hasn't gone through, I recommend speaking to our Mobile Care team.

Chris