topic Re: No Order Updates in Archived Posts

No Order Updates

AndyRH41 — Sat, 15 Feb 2020 06:55:54 GMT

Placed an upgrade order yesterday morning 14-2-20 had an email saying we've got your order with all the details , had no further updates and no transaction showing on online bank for upfront cost. Order number begins with xko and says we cant show this order on tracker.

Re: No Order Updates

Northerner — Sat, 15 Feb 2020 08:05:09 GMT

Hi @AndyRH41

If the tracker doesn't work then give EE CS a call on 150.

Once your order is due for delivery then you will receive a text from DPD.

Thanks

Re: No Order Updates

Christopher_G — Sat, 15 Feb 2020 09:52:26 GMT

Hi and welcome to the community, @AndyRH41

If you haven't received any other messages about the order, it should be being processed.

As @Northerner said, you'll receive a message from DPD when it's due for delivery.

Chris 🙂