topic Re: SIM only ordering inquiry in Archived Posts

SIM only ordering inquiry

seibernator — Tue, 11 Feb 2020 13:06:52 GMT

Hi, I ordered a new SIM only contract last Thursday (06/02) and received an email stating my order was on its way along with the XKO order number.

I have not received anything further from either EE or DPD who I assume will be delivering the new SIM. It has been four working days now and was curious if this was the usual waiting period for something ordered to be delivered. The initial email stating my order was on the way seems to have been a bit premature. Can anyone confirm if this is normal? Thanks.

Re: SIM only ordering inquiry

chistery — Tue, 11 Feb 2020 13:12:40 GMT

EE still use second class for SIMs. No idea why they can't upgrade to first class!

Re: SIM only ordering inquiry

Leanne_T — Tue, 11 Feb 2020 14:52:18 GMT

Hello @seibernator

Thanks for coming to the community and for joining EE 🙂

SIM orders will arrive within 3-5 working days.

If you give us a call on 0800 079 8586, we can check your order for you and give you an update 🙂

Let us know how you get on.

Leanne.

Re: SIM only ordering inquiry

chistery — Tue, 11 Feb 2020 15:01:30 GMT

If you're passing an EE store you could probably pop in and ask for a replacement SIM and get one immediately, if you have photo ID on you? (If you know your new number)