topic Re: Can't find my order number? in Archived Posts

Can't find my order number?

Bea99 — Wed, 05 Feb 2020 11:36:56 GMT

I ordered a phone on Monday to replace my phone which was stolen. I have a confirmation email but no order number so I cant track the delivery. The confirmation email said I would be texted with more details but I don't have a phone so I can't receive texts. I've tried to contact EE in a bunch of other ways but without a phone I've not had much luck. Can someone help me?

Re: Can't find my order number?

Chris_B — Wed, 05 Feb 2020 12:14:07 GMT

@Bea99 You’ll need to call from a different device, there is no account access from here as this is a public forum.

Re: Can't find my order number?

James_B — Wed, 05 Feb 2020 13:31:01 GMT

Hi @Bea99,

Welcome to the EE Community.

You can chat with our Customer Care Team online via our get in touch page.

They'll be happy to help. 🙂

James