topic No trade in Archived Posts

No trade

staticxmachine — Thu, 30 Jan 2020 18:48:03 GMT

I recently upgraded my phone but in the upgrade I traded my old phone as part of the package. I havent yet received an envelope to post back my old phone in. Is this still going ahead?

Re: No trade

Chris_B — Thu, 30 Jan 2020 20:43:45 GMT

@staticxmachine You will need to call customer services about this as this is a public forum that has no access to your account.

Re: No trade

Leanne_T — Fri, 31 Jan 2020 08:57:44 GMT

Morning @staticxmachine

Welcome to the community.

When did you upgrade your phone?

Did you complete your upgrade online or over the phone?

Speak soon 🙂

Leanne.

Re: No trade

staticxmachine — Sun, 02 Feb 2020 18:07:26 GMT

Hi thanks for the reply.

I received my new phone about a month and ordered it online.

Re: No trade

Chris_B — Sun, 02 Feb 2020 18:11:11 GMT

@staticxmachine Have you called customer services about this yet ?

Re: No trade

Leanne_T — Mon, 03 Feb 2020 08:41:57 GMT

Hi there @staticxmachine

Thanks for coming back to me.

I have sent you a private message on here for some details.

Speak soon 🙂

Leanne.