topic Re: Provisional License expired, can't collect in Archived Posts

Provisional License expired, can't collect

afgzeeuk — Wed, 29 Jan 2020 13:05:53 GMT

So i went to the EE shop yesterday to collect my item i handed over my license but i was told its expired so they cannot accept it. I have ordered a new passport but because of Brexit they say it will take a further few weeks before i get it.

What happens now? surely its still obviously me on the photo whether or not its expired, anyone with common sense can see that right?

Its effecting my work now as i've been using one of those old text and call Nokia's for a while and really need this phone, i tried another credit check which failed, the shop doesn't answer the phone what are my options?

Re: Provisional License expired, can't collect

afgzeeuk — Tue, 28 Jan 2020 22:37:58 GMT

i tried to collect my phone today from an EE shop, they refused my provisional because it was out of date, how frustrating.

If someone in your home has the same surname as you and they dont accept your ID, you can ask that person to sign for you.

For me its really annoying, the shop needs to send it back to EE, i need to then email them to say i received a text saying it was returned, then they will send the item to my home and i will ask my brother to sign for me, what a damn inconvenience, will take over a week.

Re: Provisional License expired, can't collect

Kerriepaxtonxo — Tue, 28 Jan 2020 22:41:28 GMT

My sister ID got accepted out of date before so let’s hope

Re: Provisional License expired, can't collect

afgzeeuk — Tue, 28 Jan 2020 22:50:55 GMT

was that instore or delivery to home? i guess its because they have to scan the ID for me the machine said it was out of date

Re: Provisional License expired, can't collect

afgzeeuk — Wed, 29 Jan 2020 13:21:55 GMT

Also why is my birth certificate a long with my provisional not acceptable?

Re: Provisional License expired, can't collect

Christopher_G — Wed, 29 Jan 2020 15:43:21 GMT

Hi @afgzeeuk

Welcome to the community.

In order to purchase or pick up a phone from store, you need one of the following forms of ID:

Passport from any country (valid and in date)
Photographic driving license (valid and in date)

Sorry to hear this is affecting your work. If you're able to order over the phone, a family member with the same surname would be able to sign on your behalf.

Chris

Re: Provisional License expired, can't collect

afgzeeuk — Wed, 29 Jan 2020 16:26:47 GMT

i tried ordering again, it was declined due to me having to pay 3 months worth of bills on the line i have already taken out.

Re: Provisional License expired, can't collect

James_B — Wed, 29 Jan 2020 16:30:37 GMT

Hi @afgzeeuk,

You'll be able to reorder once your first order is returned and cancelled.

Hope this helps.

James

Re: Provisional License expired, can't collect

afgzeeuk — Wed, 29 Jan 2020 16:40:35 GMT

will it involve another credit check? i don't want to be rejected because of this small issue?

Re: Provisional License expired, can't collect

James_B — Wed, 29 Jan 2020 17:15:42 GMT

Hi @afgzeeuk,

Don't worry, our sales team will be able to place an order using your existing credit check.

James

Re: Provisional License expired, can't collect

afgzeeuk — Wed, 29 Jan 2020 22:29:14 GMT

Thank you. Just wish to clarify will i get a text informing me when my device has been sent back, as different people are saying different things.

Also because it was the last one in stock i was hoping to get that exact package sent back to me which is why i ask.

Thanks.

Re: Provisional License expired, can't collect

Katie_B — Thu, 30 Jan 2020 08:21:03 GMT

Good Morning @afgzeeuk.

Once your parcel has been scanned back into the warehouse you will receive a text message notification.

Katie 🙂

Re: Provisional License expired, can't collect

afgzeeuk — Sun, 02 Feb 2020 19:07:01 GMT

how long does it take to get back to the warehouse? still waiting... would have thought it would have made it back by now?

Re: Provisional License expired, can't collect

Kerriepaxtonxo2 — Sun, 02 Feb 2020 19:11:52 GMT

I’ve got my order I got a new order as the other delivery company wouldn’t accept my ID I phone up and dpd delivered it and accepted my out of date passport as they only needed the numbers Onit

Re: Provisional License expired, can't collect

Jon_K — Mon, 03 Feb 2020 08:38:40 GMT

Hi @afgzeeuk.

You'll get a text as soon as your return has been scanned in.

Sorry for any delay.

Jon