topic Re: My upfront payment has been refunded in Archived Posts

My upfront payment has been refunded

AlexHastings95 — Tue, 21 Jan 2020 08:40:51 GMT

Hello,

I recently paid an upfront fee for a set of Airpod pros, this has now been refunded back to me. These were not in stock at the time. Does this mean that the order has been cancelled?

Re: My upfront payment has been refunded

Profile closed — Tue, 21 Jan 2020 11:28:16 GMT

Hi @AlexHastings95

Welcome to the EE Community,

If your upfront payment has been refunded then unfortunately the order has been cancelled.

Thanks,

David.

Re: My upfront payment has been refunded

Jon_K — Tue, 21 Jan 2020 11:28:46 GMT

Hi @AlexHastings95.

Thanks for coming to the community.

If you've been refunded, this would usually mean that the order has been cancelled.

I'd recommend getting in touch with our Customer Care team so they can double check for you, and help you place a new order if that's what you're looking to do.

Jon