topic Re: 14 Day Cooling Off in Archived Posts

14 Day Cooling Off

HussainT1 — Mon, 13 Jan 2020 09:12:11 GMT

Hi,

Is there anything that prevents you from returning the device during the cooling off period? Or are all reasons accepted, the website just mentions coverage.

Thanks

Tehmoor

Re: 14 Day Cooling Off

XRaySpeX — Mon, 13 Jan 2020 10:01:09 GMT

Yes, if you ordered it in an EE store there no 14-day cooling off period.

Otherwise, online or by phone, you don't need to give or have any reason. It is your statutory right.

Re: 14 Day Cooling Off

HussainT1 — Mon, 13 Jan 2020 10:15:24 GMT

Thanks, I got it over the phone. I previously had the Pixel 2 XL and upgraded to the 4XL, but I'm not convinced by it and don't think it's worth paying the extra it's costing me.

Re: 14 Day Cooling Off

XRaySpeX — Mon, 13 Jan 2020 10:20:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.