topic Re: iPhone 11 EE contract - no confirmation email in Archived Posts

iPhone 11 EE contract - no confirmation email

Tylerben — Sun, 05 Jan 2020 14:12:55 GMT

Hello,

Im just wondering why I haven’t received an email or text message confirming my iPhone 11 EE contract that I purchased yesterday around midday. It says the purchase was successful and went through but still haven’t received any confirmation.

Also how long does delivery of the phone take once the confirmation comes through if it does?

Kind regards,

Tyler

Re: iPhone 11 EE contract - no confirmation email

Chris_B — Sun, 05 Jan 2020 16:22:37 GMT

@Tylerben If you’ve not had a tracking number yet then I highly recommend that you call customer services to make sure that your order went through okay.

Re: iPhone 11 EE contract - no confirmation email

Tylerben — Sun, 05 Jan 2020 16:38:22 GMT

@Chris_B when i purchased it, the order said it was successful but we still haven’t received any conformation or tracking details.

Re: iPhone 11 EE contract - no confirmation email

Katie_B — Mon, 06 Jan 2020 08:21:30 GMT

Good Morning @Tylerben.

Thanks for confirming this.

Please give our mobile care team a call who will be able to look further into this for you.

Katie 🙂