https://community.ee.co.uk/t5/Archived-Posts/I-am-waiting-for-my-Id-to-be-updated/m-p/852375#M302630 <P>Hi,&nbsp;</P><P>I have an upgrade at my local store waiting to be collected, when I initially went to collect I found out my provisional licence was expired by a month. I was then told to get an updated licence to then collect the phone and that I would have 2 weeks to collect it.&nbsp;</P><P>&nbsp;</P><P>Due to the holiday period I'm not sure if I will have my Id in time and fear that I will lose my contract due to this. I'm wondering if the 14 days is business days and takes into consideration public holidays ie Christmas and new years day into consideration?</P><P>&nbsp;</P><P>Also, If my handset gets sent back what happens to my contract? Do I get another handset sent to the store or do I have to reapply for the upgrade?&nbsp;</P> Sat, 04 Jan 2020 01:17:36 GMT ideejay92 2020-01-04T01:17:36Z https://community.ee.co.uk/t5/Archived-Posts/I-am-waiting-for-my-Id-to-be-updated/m-p/852375#M302630 <P>Hi,&nbsp;</P><P>I have an upgrade at my local store waiting to be collected, when I initially went to collect I found out my provisional licence was expired by a month. I was then told to get an updated licence to then collect the phone and that I would have 2 weeks to collect it.&nbsp;</P><P>&nbsp;</P><P>Due to the holiday period I'm not sure if I will have my Id in time and fear that I will lose my contract due to this. I'm wondering if the 14 days is business days and takes into consideration public holidays ie Christmas and new years day into consideration?</P><P>&nbsp;</P><P>Also, If my handset gets sent back what happens to my contract? Do I get another handset sent to the store or do I have to reapply for the upgrade?&nbsp;</P> Sat, 04 Jan 2020 01:17:36 GMT https://community.ee.co.uk/t5/Archived-Posts/I-am-waiting-for-my-Id-to-be-updated/m-p/852375#M302630 ideejay92 2020-01-04T01:17:36Z https://community.ee.co.uk/t5/Archived-Posts/I-am-waiting-for-my-Id-to-be-updated/m-p/852381#M302631 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/682131">@ideejay92</a>&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE Community,</P> <P>&nbsp;</P> <P>If your device gets returned to the warehouse your contract would be reverted to the way it was before your upgrade.</P> <P>&nbsp;</P> <P>Thanks,</P> <P>&nbsp;</P> <P>David.</P> Sat, 04 Jan 2020 02:16:24 GMT https://community.ee.co.uk/t5/Archived-Posts/I-am-waiting-for-my-Id-to-be-updated/m-p/852381#M302631 Profile closed 2020-01-04T02:16:24Z