topic Re: Tracking in Archived Posts

Tracking

Choowie74 — Thu, 02 Jan 2020 12:36:51 GMT

So ive ordered a new phone and when I enter in my tracking number it comes up with 'Sorry, we can't show your order details right now.' I ordered it on the 29th of December 2019 please help.

Re: Tracking

Alex_M — Thu, 02 Jan 2020 12:39:02 GMT

Hi @Choowie74

When you say you enter your 'tracking number', do you mean your order number?

You should be able to track your order via https://myaccount.ee.co.uk/orderdetails.

If it still throws an error, I would get in touch customer service who will be able to advise further.

Thanks,

Alex

Re: Tracking

Profile closed — Thu, 02 Jan 2020 12:39:29 GMT

Hi @Choowie74

I would recommend contacting customer services on 0800 317 720 and they will be able to check the status of your order.

Thanks

Re: Tracking

Choowie74 — Thu, 02 Jan 2020 12:43:03 GMT

Yes my order number I enter that in and my email press track and it comes up with that

Re: Tracking

Leanne_T — Thu, 02 Jan 2020 14:50:39 GMT

Hi @Choowie74

Thanks for coming to the community.

If you give our Mobile Care team a call, they will be able to check your order for you and give you an update.

Let us know how you get on 🙂

Leanne.