topic Re: Order confirmation in Archived Posts

Order confirmation

neskeni — Wed, 01 Jan 2020 18:53:41 GMT

I just ordered an upgrade paid the early fee, this went onto my account as a transaction but i cannot get hold of my order confirmation the page refreshed very quickly and no email has been sent.

How long does it take for an email to be sent?

Re: Order confirmation

Northerner — Wed, 01 Jan 2020 19:04:06 GMT

Hi @neskeni

It's new year's Day, your order won't be processed until tomorrow.

Thanks

Re: Order confirmation

neskeni — Wed, 01 Jan 2020 19:12:12 GMT

i thought that would be the case just a little cncerned with the page closing i got a littel panicked.

Thanks,

Liam

Re: Order confirmation

Jon_K — Thu, 02 Jan 2020 08:17:48 GMT

Hi @neskeni.

Welcome to the community 🙂

It's great to hear you're upgrading!

If you don't receive your confirmation email today, just get in touch with our Customer Care team, who will be able to provide you with an update 🙂

Jon