topic Re: New Iphone 11 - no order confirmation. in Archived Posts

New Iphone 11 - no order confirmation.

CHilton — Tue, 31 Dec 2019 14:30:34 GMT

I ordered a new Iphone 11 Purple (upgrade) yesterday AM and was told it would arrived today via DPD. I have still not received any email confirmation of this and had no contact from DPD either. Can someone look into this please? Thanks

Re: New Iphone 11 - no order confirmation.

BrendonH — Tue, 31 Dec 2019 14:34:30 GMT

You are going to have to call EE as there is no account access on here so no one is able to look into it.

Re: New Iphone 11 - no order confirmation.

Christopher_G — Wed, 01 Jan 2020 08:36:04 GMT

Hi @CHilton

Welcome to the community and happy New Year! 🙂

Have you spoken to the Mobile Care team? They'll be able to double check the order to make sure it's OK.

Let us know how you're getting on.

Chris