topic Re: tracking order in Archived Posts

tracking order

Alexsara — Thu, 26 Dec 2019 15:45:51 GMT

I made an pre-order on 6th December and now we are on 26th December and the order didn't came at all and nobody knows nothing about it, how is this possible? i have paid £25 in advance for that pre-order and the guy from ee store tells me that he don't know nothing if the phone will come or not. The phone supposed to be a Christmas present for my husband but because of them i didn't had the present. I'm very disappointed of ee staff. So, who knows were can i make a complain regarding my problem.

Re: tracking order

Northerner — Thu, 26 Dec 2019 15:49:28 GMT

Hi @Alexsara

EE retail stores are a different sales outlet to online sales. You will need to take the issue up with the store direct.

EE complaints process is here:

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

Thanks

Re: tracking order

Leanne_T — Fri, 27 Dec 2019 09:19:36 GMT

Hi @Alexsara

Thanks for coming to the community.

I am very sorry to hear this.

What phone have you pre-ordered in the EE Store?

Speak soon.

Leanne.