topic Re: upgrade in Archived Posts

upgrade

chark946 — Sat, 14 Dec 2019 00:04:26 GMT

hi,

i have ordered my upgrade earlier on this evening, had the confirmation screen with order number etc but it says i will receive a confirmation email which i still haven't received and its been approx 3 hours now????

Re: upgrade

Profile closed — Sat, 14 Dec 2019 01:28:36 GMT

Hi @chark946

Welcome to the EE Community,

have you checked your spam ?

If you haven't received anything I would recommend contacting 150 and they will be able to check your upgrade to make sure it's been processed correctly.

Thanks,

David.

Re: upgrade

chark946 — Sat, 14 Dec 2019 01:06:52 GMT

Hi,

yes have checked my junk/spam folder. Will call 150 in the morning & hope it’s processed correctly as it was an offer that’ll be finished by 7am!

Re: upgrade

Leanne_T — Sat, 14 Dec 2019 10:14:49 GMT

Morning @chark946

Thanks for coming to the community.

Have you spoken to our Mobile Care team this morning to get your order looked into?

Let us know how you get on 🙂

Leanne.