topic Re: my upgade attempt in Archived Posts

my upgade attempt

petew1977 — Thu, 12 Dec 2019 20:45:18 GMT

about 20 minutes ago (ish) i tried to upgrade my phone. i got the confirmation page which says its gone through.

However i am a bit concerned that a, no confirmation page with order number and b, they have not taken the upfront cost.

has it gone through or not???????

Northerner — Thu, 12 Dec 2019 22:02:36 GMT

You would have been best off calling EE CS on 150 than posting here. I would suggest if you have received no email, then call EE CS on 150

Thanks

Leanne_T — Fri, 13 Dec 2019 08:48:02 GMT

Thanks for coming to the community 🙂

Have you received the email confirmation overnight?

If not, could you check your junk/spam folder, is the email there?

Speak soon 🙂

Leanne.

petew1977 — Fri, 13 Dec 2019 10:19:47 GMT

I have checked spam no emails

Leanne_T — Fri, 13 Dec 2019 10:31:20 GMT

Thanks for confirming this for me.

If you give us a call on 150 our Mobile Care team will be able to get this checked for you.

Let me know how you get on.

Leanne.