https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847149#M302514 <P>Thanks! You're welcome <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ! Glad I could be of assistance.</P> Tue, 10 Dec 2019 19:57:03 GMT XRaySpeX 2019-12-10T19:57:03Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847127#M302511 <HR /><P>How can I exchange a unopened upgraded iPhone XR to iPhone 11 that I bought online&nbsp;</P> Tue, 10 Dec 2019 18:31:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847127#M302511 JoannaAldred 2019-12-10T18:31:49Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847130#M302512 <P>As you ordered&nbsp; online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. Call EE to cancel it &amp; then re-order what you want.</P> Tue, 10 Dec 2019 18:35:01 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847130#M302512 XRaySpeX 2019-12-10T18:35:01Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847148#M302513 Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span><BR /><BR />Sent from my iPhone Tue, 10 Dec 2019 19:54:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847148#M302513 JoannaAldred 2019-12-10T19:54:29Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847149#M302514 <P>Thanks! You're welcome <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ! Glad I could be of assistance.</P> Tue, 10 Dec 2019 19:57:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847149#M302514 XRaySpeX 2019-12-10T19:57:03Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847253#M302515 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/674234">@JoannaAldred</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>You can also fill out our <A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/Website%20Returns%20Form%20V3.pdf" target="_blank">EE Return webform, save the form and email this back to us. </A></P> <P>&nbsp;</P> <P>Full information can be found on our <A href="https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-to-return-a-product-bought-within-the-last-14-days" target="_blank">How can I return a device bought within the last 14 days.</A></P> <P>&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 11 Dec 2019 09:01:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/847253#M302515 Leanne_T 2019-12-11T09:01:55Z