topic Upgrade awaiting delivery confirmation- 1 week ago! in Archived Posts

Upgrade awaiting delivery confirmation- 1 week ago!

Karen2019 — Tue, 10 Dec 2019 09:12:14 GMT

I upgraded my son’s phone a week ago today, it’s still showing order confirmed awaiting delivery confirmation - is this normal? Poor service!

Chris_B — Tue, 10 Dec 2019 10:27:47 GMT

@Karen2019 You need to call customer services about this.

Jon_K — Tue, 10 Dec 2019 11:52:30 GMT

Welcome to the EE Community.

As @Chris_B has mentioned, you will be best contacting our Customer Care team about this.

They will have access to your account and be able to check what is happening for you.

Jon