topic New customer, upfront cost in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846724#M302481 <P>I ordered a phone today with a upfront cost of £30 it says order was successful and just to wait for delivery invoice but no money has been takin for the upfront cost when do they take this?&nbsp;</P> Mon, 09 Dec 2019 16:51:18 GMT ClaireG85 2019-12-09T16:51:18Z New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846724#M302481 <P>I ordered a phone today with a upfront cost of £30 it says order was successful and just to wait for delivery invoice but no money has been takin for the upfront cost when do they take this?&nbsp;</P> Mon, 09 Dec 2019 16:51:18 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846724#M302481 ClaireG85 2019-12-09T16:51:18Z Re: New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846733#M302482 <P>In your 1st bill.</P> Mon, 09 Dec 2019 17:11:10 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846733#M302482 XRaySpeX 2019-12-09T17:11:10Z Re: New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846736#M302483 <P>Ahh ok thank you I thought they took it out there and then&nbsp;</P> Mon, 09 Dec 2019 17:16:48 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846736#M302483 ClaireG85 2019-12-09T17:16:48Z Re: New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846741#M302484 <P>Sometimes they do. Did you give them your card details?</P> Mon, 09 Dec 2019 17:26:10 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846741#M302484 XRaySpeX 2019-12-09T17:26:10Z Re: New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846749#M302485 <P>Yes &nbsp;i did&nbsp;</P> Mon, 09 Dec 2019 17:34:06 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846749#M302485 ClaireG85 2019-12-09T17:34:06Z Re: New customer, upfront cost https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846750#M302486 <P>Then I would have thought they would take it from your bank card now? Have you looked at its a/c to see if there are any pending payments?</P> Mon, 09 Dec 2019 17:36:51 GMT https://community.ee.co.uk/t5/Archived-Posts/New-customer-upfront-cost/m-p/846750#M302486 XRaySpeX 2019-12-09T17:36:51Z