topic Silver Bag for returns in Archived Posts

Silver Bag for returns

Nelson527 — Thu, 05 Dec 2019 23:41:08 GMT

How Long Does A Silver bag for device returns normally take

Re: Silver Bag for returns

Nelson527 — Thu, 05 Dec 2019 23:42:28 GMT

I’ve arranged to return a device but the silver bag hasn’t arrived yet and it’s going to be past my 14 day cooling period will I be stuck now as it’s not my fault the bag hasn’t arrived 🤷🏻‍♂️

Re: Silver Bag for returns

XRaySpeX — Thu, 05 Dec 2019 23:53:07 GMT

@Nelson527 : They are sent by Royal Mail 2nd Class. When did you request it?

Your cooling-off period cancellation will be taken from when you informed EE that's what you wanted to do.

Re: Silver Bag for returns

Nelson527 — Fri, 06 Dec 2019 00:21:41 GMT

I requested it last Wednesday and so I will be able to return it as I informed them of my decision before the cooling period ended

Re: Silver Bag for returns

Katie_B — Fri, 06 Dec 2019 09:06:38 GMT

Good Morning @Nelson527.

Welcome back to the community.

I have sent you a private message, please take a look and get back to me.

Katie 🙂